Support

Email support@registrantreminders.com. We answer within one business day, usually much faster.

Before you write

• The documentation covers setup, invites, reminders, sender domains and edge cases.
• Check the Activity page in the app: it shows every email, whether it was delivered, bounced or skipped, and why.
• If meetings are missing, make sure they have Registration: Required in Zoom and click Refresh from Zoom.

Common questions

A registrant didn't get an invite

Look them up on the meeting page. "Suppressed" means a previous email to them hard-bounced; "Awaiting approval" means Zoom hasn't approved them yet. If they're marked "Invited" but see nothing, ask them to check spam and the Promotions tab.

Invites don't auto-add in Gmail

Google Calendar has a setting, Event invitations from known senders only. The email still carries one-click Add to Calendar buttons.

Cancelling

Cancel any time from Settings → Billing. You keep access until the end of the period you paid for.

Zoom admins

See the security overview for scopes, data handling and retention.